I worked supporting end users directly for nine years.

I have provided technical support and training to people working around the world with their computers, phones, email accounts, and other software. I’m deeply familiar with all modern versions of Windows, macOS, and Ubuntu, as well as Android and iOS. On these operating systems, I’ve helped people with a vast array of different software, from office applications to video editing to financial software. Much of this experience has been with the use of several different remote viewing tools, but some of it has also been over the phone or email without being able to see the other person’s screen, and I am comfortable with both types of support.

I have created training videos and quizzes on computer and cybersecurity best practices to train personnel at our organization. These have been well-received, and I try to focus on the most important skills when teaching. I have also created training and documentation for coworkers. I’ve helped countless clients research and choose hardware, software, and cloud-based solutions for their work, and I’ve helped them set up and configure these to work the way they prefer.